General conditions of sale

Effective from 1 November 2024

The following General Conditions of Sale regulate the offer and sale of products on this website storetaps.com(Site).

The products purchased on the Site are offered and sold byConditioned S.r.l. with registered office in Corso Piave, 176/D - 12051 - Alba (CN) - Italy, with VAT number IT 03571780042 (“Conditional”).

1. Scope of application

1.1 The sale of products through the Site (Products) constitutes a distance contract governed by Chapter I, Title III (articles 45 et seq.) of Legislative Decree 6 September 2005, n. 206 (Consumer Code) and by Legislative Decree 9 April 2003, n. 70, containing the rules of electronic commerce.

1.2 The General Conditions of Sale may be modified at any time. Any modifications and/or new conditions will be in force from the moment of their publication on the Site. For this reason, users are invited to regularly access the Site and to consult, before making any purchase, the most updated version of the General Conditions of Sale. The applicable General Conditions of Sale are those in force on the date of sending the purchase order.

1.3 These General Conditions of Sale do not regulate the sale of products and/or the provision of services by parties other than Condizionati that are present on the Site via links, banners or other hypertext links. Before carrying out commercial transactions with such parties, it is necessary to verify their conditions of sale. Condizionati is not responsible for the provision of services and/or the sale of products by such parties. Condizionati does not carry out any checks and/or monitoring on the websites that can be consulted via such links. Condizionati is therefore not responsible for the contents of such sites nor for any errors and/or omissions and/or violations of the law by the same.

2. Purchases on the Site

2.1 Access to sales made through the Site is reserved exclusively for users who are 18 years of age or older. The purchase of Products through the Site can only take place after registering on the Site, and is permitted both to users who are consumers, i.e. natural persons (Tax Code only); and to users Professionals, be they legal entities, companies and/or entities of any kind.

2.2 Please note that (i) pursuant to art. 3, paragraph 1, letter a) of the Consumer Code, the status of consumers is defined as natural persons who, in relation to the purchase of products via the Site, act for purposes other than any entrepreneurial, commercial, professional or artisanal activity they may carry out; (ii) pursuant to art. 3, paragraph 1, letter c), of the Consumer Code, the status of professionals is defined as natural or legal persons who act in the exercise of their entrepreneurial, commercial, artisanal or professional activity, or their intermediaries.

2.3 Conditioned reserves the right to refuse or cancel orders that come from

(i) from a user with whom it has an ongoing legal dispute;
(ii) by a user who has previously violated these General Conditions of Sale and/or the conditions and/or terms of a purchase contract with Conditional;
(iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments;
(iv) by users who have provided false, incomplete or otherwise inaccurate identification data or who have not promptly sent Condizionati documents requested by the latter on the basis of these General Conditions of Sale or who have sent invalid documents;
(v) by users who do not provide sufficient guarantees of solvency.

3. Registration on the Site

3.1 Registration on the Site is free.

3.2 The registration credentials must be used exclusively by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no one has access to them, as well as to inform Condizionati without delay, by contacting it as indicated in art. 15, in case of suspected improper use and/or disclosure of the same. The user guarantees that the personal information provided during the registration procedure on the Site is complete and truthful. The user agrees to hold Condizionati harmless from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation by the user of the rules on registration on the Site or on the storage of the registration credentials.

3.3 Registration on the Site, by opening a personal account (“My Account”), allows the registered user, among other things, to:

- manage your personal data and update it at any time;

- save and edit your addresses;

- access order history and details;

- access “my vouchers” for purchases.

4. Information aimed at concluding the contract

4.1 In compliance with Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, Condizionati informs the user that:

-to conclude the purchase contract for one or more Products on the Site, the user must fill out an order form in electronic format and send it to Condizionati, electronically, following the instructions that will appear from time to time on the Site and that will accompany the various phases of the purchase;

-the contract is concluded when the order form reaches the Condizionati server;

- once the order form has been registered and confirmation of the authorization to pay the total amount due has been received, Condizionati will send the user, via email to the email address indicated, the order confirmation, containing information relating to the characteristics of the purchased Product, the detailed indication of the price, the means of payment used, information on the right of withdrawal, delivery costs and any additional costs as well as the Customer Service contacts, to whom the user can turn to request assistance and/or submit complaints. It is recommended to keep the email received as proof of purchase;

-the order form will be stored in the Condizionati database for the time necessary to process the order and, in any case, within the terms of the law. To access your order form, the user can consult his/her account.

5. Validity of offers and prices

5.1 All Product prices are expressed in Euros (€) and include Value Added Tax ("VAT").
Any additional costs will be expressly and separately indicated in the order form, before the user proceeds with the transmission of the same.

5.2 The price of the Products may be modified by Condizionati at any time, without notice, it being understood that the price charged to the user will be the one published on the information sheet which illustrates the main characteristics of the Product (Product Sheet) at the time of sending the order. Any price variations (increases or decreases) subsequent to the transmission of the order will not be taken into account.

5.3 Products may be offered for sale on the Site at discounted prices. The full price indicated on the Site (Crossed Out Price) and with respect to which the discount is calculated on the list price/previous publication price.

5.4 Extra discounts granted to installers are tied to purchases with VAT number, however it is possible to ship the goods to the end customer. Orders received with the "Installer Discount" discount without the VAT number will be immediately cancelled.

5.5 Free gifts included in promotions are considered products given as an extra discount and cannot be combined with other initiatives and activities.

6. Purchase Orders - Product Information

6.1 Condizionati will process the purchase order, and therefore ship the purchased Product, only after receiving confirmation of the authorization to pay the total amount due, consisting of the purchase price, delivery costs, if applicable, and any other additional costs, as indicated in the order form (Total Amount Due). In the event that the Total Amount Due is not paid or the successful outcome of the payment is not confirmed, the purchase contract will therefore be considered terminated by law pursuant to and for the purposes of art. 1456 c.c.. The user will be notified of such resolution and the consequent cancellation of the order immediately after the order has been transmitted, via the Site.

6.2 The Products will remain the property of Condizionati until the user has paid the Total Amount Due. The risk of loss or damage to the Products, for reasons not attributable to Condizionati, will instead be transferred to the user when the user, or a third party designated by the user and other than the carrier, physically takes possession of the Products.

6.3 Each Product is accompanied by a Product Sheet. The images and descriptions on the Site reproduce the characteristics of the Products as faithfully as possible. The colours of the Products, however, may differ from the actual colours due to the settings of the computer systems or computers used by users to view them. Furthermore, the images of the Product in the Product Sheet may differ in size or in relation to any accessory products. These images must therefore be considered indicative and with the tolerances of use.
For the purposes of the purchase contract, the description of the Product contained in the order form sent by the user will be valid.

7. Product Availability

7.1 The products offered on the Site are limited in number. It may therefore happen, also due to the possibility that multiple users purchase the same Product at the same time, that the ordered Product is no longer available after the transmission of the purchase order.

7.2 In any case of unavailability of the ordered Product, without prejudice to the rights granted to the user by law, and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, the user will be promptly informed by e-mail. The user will therefore be entitled to immediately terminate the contract, without prejudice to the right to compensation for damages, pursuant to and for the purposes of the provisions of art. 61, paragraphs IV and V, of the Consumer Code as applicable to consumer users. In the event that the user avails himself of the right of termination pursuant to art. 61, paragraphs IV and V, of the Consumer Code or in any case in which the payment of the Total Amount Due has already occurred, Condizionati, without prejudice to the user's right to compensation for damages, will reimburse such amount without undue delay and, in any case, within a maximum of 15 working days from the sending of the order. The amount of the reimbursement will be communicated to the user by e-mail. This amount will be credited to the same payment method used by the user for the purchase. Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used. In any case, the value date will be the same as the debit.

7.3 In the case of orders relating to multiple Products (Multiple Order),  if the subsequent unavailability concerns only some of the Products in the Multiple Order – without prejudice to the rights granted to the user by law, and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, and without prejudice to the application of the preceding art. 7.2, if the subsequent unavailability concerns all the Products in the order – Condizionati will immediately notify the user by e-mail. The user will therefore be entitled to immediately terminate the contract, limited to the Product(s) that have become unavailable, without prejudice to the right to compensation for damages, pursuant to and for the purposes of the provisions of art. 61, paragraphs IV and V, of the Consumer Code. In the event that the user - consumer avails himself of the right of termination pursuant to art. 61, paragraphs IV and V, Consumer Code, in relation to the Product/s which have become unavailable or in any case in which the payment of the Total Amount Due has already occurred, Condizionati, without prejudice to the user's right to compensation for damages, will refund the amount due in relation to such Product/s, including delivery costs, calculated as indicated in art. 8.3 below, and any other additional costs due specifically in relation to such Products (Partial Amount Due) without undue delay and, in any case, within a maximum of 15 working days from the sending of the order. The amount of the refund will be communicated to the user via email. This amount will be credited to the same payment method used by the user for the purchase. Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used. In any case, the value date will be the same as the debit. The resolution of the entire Multiple Order will be possible only in the case of evident and proven accessoriness of the Products subject to the Multiple Order that have become unavailable compared to the other Products subject to the Multiple Order that are available.

8. Shipping and Delivery of Purchased Products

8.1 If applicable, the amount of delivery costs owed by the user in relation to a specific order is expressly and separately indicated (in Euros and inclusive of VAT) during the purchase process, in the order summary and, in any case, before the user proceeds to transmit the order. In the event of failure to indicate a specific delivery date, delivery will, in any case, take place within thirty days from the date of conclusion of the contract.

8.2 In the event of partial withdrawal from Multiple Orders, the amount of delivery costs to be refunded to the user will be quantified in proportion to the value of the Product subject to withdrawal.

8.3 The delivery of the Products on Italian territory is carried out with the exclusion of particularly disadvantaged locations (smaller islands, mountainous areas, Venice lagoon, Livigno) which require the implementation of special porterage and similar by the courier. In such cases Condizionati reserves the right to request an extra payment from the customer.

8.4 The delivery obligation is fulfilled by transferring the material availability or in any case the control of the Products to the user.

It is up to the user to check the conditions of the Product that was delivered to him/that he has collected. Without prejudice to the fact that the risk of loss or damage to the Products, for reasons not attributable to Condizionati, is transferred to the user when the user, or a third party designated by the user and other than the carrier, physically takes possession of the Product, the user is advised to check the number of Products received and that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials and the customer is invited to do so.in his interest to follow the procedure to point 8.6. 
In fact, the unreserved receipt of the Products does not allow the user to take legal action against the courier in the event of loss or damage to the Products, except in the case in which the loss or damage is due to fraud or gross negligence of the courier himself and with the exception of partial loss or damage not recognisable at the time of delivery, provided that in the latter case, the damage is reported as soon as it is discovered and no later than eight days after receipt.
In the event that the packaging shows obvious signs of tampering or alteration, the user is also advised to promptly notify Customer Service, always following the procedure communicated. In any case, the application of the rules regarding the right of withdrawal and the legal guarantee of conformity valid for consumer users remains unchanged. The courier will make two delivery attempts, after which it will send the Products back to Condizionati, which will refund the money to the customer. At the time of delivery, nothing is owed to the courier.

8.5 The provisions of art. 61 of the Consumer Code shall apply in the event that the purchased Product is not delivered or is delivered late with respect to the delivery terms indicated during the purchase process and in the order confirmation.

In any case, Condizionati undertakes to inform the user, promptly and by e-mail, of the delay in delivery (Delay Alert Email), indicating at the same time the new delivery term, if available (NewTDelivery term), without prejudice to the user's rights pursuant to art. 61 of the Consumer Code and the possibility of availing oneself at any time of the ordinary means of protection made available by law and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code.

8.6Upon delivery of the goods by the courier, the Customer is required to check: that the number of packages delivered corresponds to that indicated in the transport document that the packaging is intact, not damaged, not wet or in any way altered, including the closing materials (adhesive tape or metal straps).

In case of damage:

REJECT THE GOODS, REPORTING TO THE COURIER: Refused due to damaged goods
SEND A PHOTO OF THE DAMAGED PACKAGE to customer service, specifying the damage found
Please wait for instructions from our team for the subsequent return of the material.

Unfortunately, the CONTROL RESERVE alone does not guarantee the replacement of the material, as some unprofessional drivers tend not to report your report to the courier, making the insurance coverage useless.

Once the courier's document has been signed, the Customer will not be able to raise any objections regarding the external characteristics of the goods delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within and no later than 3 calendar days from delivery.

A damaged product must not be installed or used. unless authorized by Customer Service, and it is necessary to keep the box and accessories for a period of no less than 15 days.

8.7 Shipments abroad
Condizionati Srl does NOT ship outside of Italy.

9. Payment Methods

9.0.1 Payment for the Products can be made by credit card or by PayPal payment solution or by cash on delivery or bank transfer. In the event that one of these payment methods/solutions cannot be used in relation to a specific Product, this will be clearly indicated on the Site, at the latest at the beginning of the purchase procedure.

9.0.2 For the issuing of the invoice, if requested, the information provided by the user will be valid, which he declares and guarantees to be true, obliging himself to hold Condizionati harmless and indemnified from any damage, including sanctions issued by the competent authorities, that may arise in the event of failure to correspond to the truth of the same.

9.2 Bank Transfer for Tax Deductions

9.2.1 Bank Transfer for Tax Deductions, is active only for purchases with shipping in Italy, any order with delivery outside the Italian territory, will be Blocked and subsequently cancelled.

9.2.2 Purchase Procedure: You complete the order procedure, wait for the invoice to be received and complete the payment with the instructions provided by the administrative team.

9.3 Payment by credit card

9.3.1 Payment for the Products can be made by credit card directly through the Site.

9.3.2 In order to guarantee the security of payments made on the Site and prevent any fraud, Condizionati reserves the right to ask the user, via email, to send, via the same means, a copy of the front/back of his/her identity card and, in the event that the holder of the order is different from the holder of the card, of the identity card of the latter. The document must be valid. The request email will specify the deadline by which the document must reach Condizionati. This deadline will not, in any case, exceed 5 working days from receipt of the request by the user. While waiting for the requested document, the order will be suspended. The user is required to send the requested documents within the indicated deadline.

9.3.3 In the event that Condizionati does not receive such documents within the time specified in the request email or receives expired or invalid documents, the contract will be considered terminated by law pursuant to and for the purposes of art. 1456 c.c. and the order consequently cancelled, without prejudice to the right of Condizionati to compensation for any damages that it may have incurred due to the non-compliant behavior of the user. The termination of the contract, of which the user will be notified by e-mail, no later than 5 working days from the expiry of the deadline for sending the documents requested by Condizionati, will result in the cancellation of the order, with consequent reimbursement of the Total Amount Due.

9.3.4 In the event that Conditioned Parties receive valid documentation within the time limit indicated in the email referred to in art. 9.3.2 above, the delivery terms will run from the date of receipt of the same.

9.3.5 The confidential data of the credit card (card number, holder, expiration date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by Condizionati. Condizionati therefore never has access to and does not store the data of the credit card used by the user to pay for the Products, except, limited to the data relating to the card holder, the case provided for by articles. 9.3.2 And 9.3.3.

9.4 Payment via PayPal payment solution

9.4.1 Payment for the Products purchased on the Site can be made using the PayPal payment solution. If the user chooses PayPal as the payment method, he will be redirected to the site www.paypal.it where it will pay for the Products according to the procedure provided and regulated by PayPal and the terms and conditions of the contract agreed between the user and PayPal. The data entered on the PayPal site will be processed directly by PayPal and will not be transmitted or shared with Condizionati. The latter is therefore not able to know and does not store in any way the data of the credit card connected to the user's PayPal account or the data of any other payment instrument connected to that account.

9.4.2 In the case of payment via PayPal, the Total Amount Due will be charged by PayPal to the user at the same time as the conclusion of the contract via the Site. In the event of termination of the purchase contract and in any other case of reimbursement, for any reason, the amount of the reimbursement due to the user will be credited to the user's PayPal account. The times of crediting the payment instrument linked to such account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of such account, Condizionati cannot be held responsible for any delays or omissions in crediting the user with the reimbursement amount, for which the user must contact PayPal directly.

9.4.3 The installment payment "Pay in 3 installments" or PayLater
Only available on eligible purchases from €30 to €2,000. You must be a resident of Italy and have a PayPal account.
Pay in 3 is not available at certain merchants or for the purchase of certain goods and services. Pay in 3 eligibility is subject to approval. See theinformation sheet and theterms and conditions for more information. Financing with down payment required. Only available to adult individual customers. Financing for a period of two months. You have 14 days to withdraw from your financing. The creditor is PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg. Financing is a binding commitment that must be repaid. Make sure you are able to repay before making a commitment.Restrictions apply.

9.5 Marking

9.5.1 Payment upon delivery, or Cash on Delivery, is an additional service provided by the courier for a maximum amount of €1,500.00. Above this amount, payment is deactivated from the options in the cart.

9.5.2 In the case of payment by cash on delivery, the user must have the following at the time of delivery:Total Amount Due, in cash. The courier is not authorized to accept checks and cannot give change. In the event that, for any reason, the customer who has chosen cash on delivery as a means of payment should be entitled to a refund, Condizionati will agree with the user by email on the methods of carrying out such refund.

9.5.3 If the user has chosen cash on delivery, Condizionati will send him an email, to which the user must respond to confirm that he wishes to proceed with the purchase via cash on delivery. To confirm the order, the user must write: I confirm to proceed with the order”. Once the email has been sent, the order cannot be cancelled.

9.6 Bank transfer

9.6.1 Payment for purchased Products on the Site can be done via bank transfer. The bank details for making the transfer will be indicated on the appropriate page on the Site. They will also be indicated in the order confirmation email.

9.6.2 Payment for the Products by bank transfer must be made within and no later than 3 days from the date of receipt of the order confirmation email. If this period elapses without result, the contract will be considered terminated by law pursuant to and for the purposes of art. 1456 c.c. The termination of the contract, of which the user will be notified by email, within 5 working days from the expiry of the deadline within which the
payment should have been received by Condizionati, will result in the cancellation of the order and the refund of the Total Amount Due paid late.

9.6.3 In the case of payment by bank transfer, the delivery times of the Product will start from the date of receipt of the bank transfer by Condizionati.

9.7 In installments through Findomestic financing

Video on how to complete the procedure:https://youtu.be/pIBqBEDqqCA

9.7.1 Payment for Products purchased on the Site can also be made in installments, by financing.

9.7.2 This payment method can only be used by customers who are consumers pursuant to and for the purposes of art. 3, paragraph I, letter a) of the Consumer Code and who hold a bank or postal current account.

9.7.3. It is possible to use this payment method only if the total amount of the order falls within the financeable range that will be specifically indicated in relation to the individual Product during the purchase procedure.

9.7.4 The financing will be provided by a body authorised to provide financing on a professional basis in the Italian territory (Financial). The name of the Financial Company and its identifying details, including the registration number in the register kept by the Bank of Italy, will be indicated on the pages of the Site specifically dedicated to this payment method.

9.7.5. All information about the financing, such as, for example, type of financing, duration, interest rates (TAEG and TAN), as well as all other mandatory pre-contractual information will be provided during the purchase procedure, via a link to the website of the Financial Company. The conclusion of the financing contract will take place via the website of the Financial Company directly between that company and the customer.

9.7.7. The effectiveness of the purchase contract of the Product in relation to which the customer has chosen the payment method referred to in this article, is conditional on the approval of the financing by the Finance Company. In the event that the Finance Company does not approve the financing or the customer does not send the Finance Company the necessary documentation, within the terms indicated by the same, the purchase contract of the Product will be considered terminated and the related order consequently cancelled. 

9.7.8. The order will remain suspended until the Finance Company has notified Condizionati of the activation of the financing. The shipping times, i.e. the time for the courier to take charge of the Product, indicated in the Technical Data Sheet, will start from that date, and not from the date of transmission of the order, as occurs in the case in which the customer chooses other payment methods.

9.7.9. The communication of activation of the financing must be received within 12 working days from the date of transmission of the order. This deadline is to be considered essential pursuant to and for the purposes of art. 1457 c.c. In the event that the communication of activation of the financing does not reach Condizionati within this deadline, Condizionati, if it does not wish to proceed with the termination of the purchase contract, will notify the customer by email within five days of the deadline expiry.

9.7.10 The personal data provided by the customer to the Finance Company during the procedure of concluding the financing contract through the website of the same will be acquired and kept exclusively by the Finance Company. Condizionati will not be able to view them and will not be able to have access to them in any other way.

9.7.10. In the event that the customer who has chosen the payment method referred to in this article exercises the right of withdrawal in relation to the purchase contract of the Product, in accordance with the provisions of art. 64 et seq. of the Consumer Code, the financing contract shall be deemed terminated by operation of law, without any penalty, pursuant to art. 67, paragraph VI, of the Consumer Code.

10. Right of Withdrawal

10.1 The user who has the quality of consumer has the right to withdraw from the contract concluded with Condizionati, without having to bear costs other than those indicated in this article and without having to specify the reason, within fourteen (14) calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:

a) in the case of an order relating to a single Product, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the Product;

b) in the case of a Multiple Order with separate deliveries, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last Product; or

c) in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last lot or piece.

10.2. To exercise the right of withdrawal, the user must inform Condizionati of his decision to withdraw, before the expiry of the Withdrawal Period.

10.3 To this end, the user can:

(a) use the standard withdrawal form (Standard Withdrawal Form) made available to you on the Site, via a specific link, before the conclusion of the contract, and, in any case, via the link "Right of Withdrawal”, present on the Site and attached to the shipping confirmation email; or
(b) submit any other explicit statement of his decision to withdraw from the contract (Declaration of Withdrawal).

The Standard Withdrawal Form or the Withdrawal Declaration must be sent to the following email address: info@storetaps.com

Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period lies with the user, it is in the user's interest to use a durable medium when communicating his/her withdrawal to Condizionati.

10.4 To return the Product, the user can use a carrier of your choice at the user's expense: in this case, the user, after having exercised the right of withdrawal in the manner indicated in this article, must return the Product to Condizionati, using a carrier of his choice and at his own expense, without undue delay and in any case within 14 calendar days from the date on which he communicated to Condizionati his decision to withdraw. The deadline is respected if the user sends the Product back before the expiry of the fourteen-day period. The Product, appropriately protected and packaged, must be sent to the following address: Condizionati S.r.l. ,corso Piave 176/D - 12051 ALBA (CN) - Italy; or address indicated by customer service, in case the weight and volume cannot be managed in the office.

The direct costs of returning the Product to Condizionati are borne by the user. The return of the Product to Condizionati is under the user's responsibility; the Product is considered returned when it is delivered by the carrier to the indicated address.

If the user has used a discount code to purchase the Product for which he/she has exercised the right of withdrawal, the refund will be made only with reference to the sum of money actually spent by the user, and not also with regard to the value of the discount code.

10.5 If the user withdraws from the contract, Condizionati will proceed to reimburse the Total Amount Due paid by the user for the Product, including delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from the day on which Condizionati was informed of the user's decision to withdraw from the contract. The reimbursement will be made using the same means of payment used by the user for the initial transaction; in any case, the user will not have to bear any costs as a consequence of such reimbursement.

10.6 In the event of partial withdrawal, the amount of delivery costs to be returned to the user following the withdrawal will be calculated as indicated in art. 8.3 above. Except for the application of the discount on the invoice with transfer of credit, where it is necessary to return all the products of the order.

10.7 The user is solely responsible for the decrease in value of the goods resulting from handling of the Product other than that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be stored, handled and inspected with normal diligence and returned intact, complete in all its parts, in perfect working order, accompanied by all accessories and information sheets, with the identification tags, labels and disposable seal, where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free from signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories (which do not constitute autonomous Products) of the Product.

10.8 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not entail the termination of the contract and, consequently, will not give the right to any refund. Condizionati will notify the user within 5 working days from receipt of the Product, rejecting the request for withdrawal. The Product, if already received by Condizionati, will remain at Condizionati at the user's disposal for collection, which must take place at the user's expense and under his/her responsibility.

10.9 In the event that the Product for which the right of withdrawal has been exercised has suffered a decrease in value resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the refund amount will be reduced by an amount equal to such decrease in value. Condizionati will inform the user of the circumstance and the resulting reduced refund amount within 5 working days of receiving the Product, providing the same, in the event that the refund has already been paid, the bank details for the payment of the amount owed by the user due to the decrease in value of the Product.

10.10 In the event that, in accordance with one of the legal hypotheses, the right of withdrawal does not apply, such exclusion will be specifically and expressly communicated in the Product Sheet and, in any case, during the purchase process, before the user proceeds with the transmission of the order.

11. Discount codes

11.1 On the Site it is also possible to purchase using discount codes issued by Condizionati. If the value of the discount code is lower than the value of the order, the remaining amount can be completed according to the payment methods provided on the Site.

11.2 Discount codes cannot be combined with each other for a single purchase. Discount codes can also be used to purchase products already on promotion. Discount codes cannot be used for payments of amounts less than their value. Each discount code can be used for a single purchase. In no case do discount codes give the right to change in the case of purchases of a lower amount.

11.3 Any products for which it will not be possible to use discount codes will be duly reported on the Site. In the event of cancellation for any reason of an order for which a discount code has been used, the relative amount will be credited back to the customer's personal account.

11.4 Under no circumstances can discount vouchers be converted into cash.

12. Products containing fluorinated gases

12.1 The Customer, by accepting the General Conditions of Sale, declares that, pursuant to the provisions of EU Regulation no. 517/2014, as well as the Presidential Decree of 16 November 2018 no. 146 containing “Implementation of EU Regulation No. 517/2014”, the Products purchased containing fluorinated gases will be resold or installed only and exclusively by an F-GAS Certified Company and undertakes to communicate to Condizionati within 3 days at the following address e-mail info@storetaps.com, the company name of the installing company and the relevant F-GAS certificate number,  indemnifying Condizionati from any liability in this regard.

12.2 Update 07/25/2019 Only for Customers who Purchase non-hermetically sealed equipment loaded with fluorinated greenhouse gases (air conditioners)

By accepting the conditions of sale, you will accept Regulation (EU) No. 517/2014, which establishes, in Article 11 paragraph 5, that non-hermetically sealed equipment, loaded with fluorinated greenhouse gases, are sold to end users who undertake to demonstrate that the installation will be carried out by a company certified in accordance with Article 10 of the aforementioned Regulation. Article 16, paragraph 3, letter d), of the d.P.R. n. 146/2018, provides that the seller, in cases where he offers the end user the installation service of the equipment sold, must issue a declaration containing the commitment that the installation will be carried out by a company certified pursuant to Article 10 of Regulation (EU) n. 517/2014.

To facilitate end users such as Private Individuals and/or Professionals, in these attachments you can find the documents to be signed and/or have signed and kept in case of inspection by the relevant body.

Declaration for F-Gas purchasesCLICK HERE

Installation Declaration Buyer (for each buyer)CLICK HERE

13. Legal Guarantee of Conformity

13.1 All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by articles 128-135 of the Consumer Code (Legal Guarantee).

TO WHOM IT APPLIES

The Legal Guarantee is reserved for consumers. Therefore, it applies only to users who have made the purchase on the Site for purposes other than their entrepreneurial, commercial, artisanal or professional activity. Those who have purchased on the Site and who do not have the quality of consumers will be subject to the guarantees for defects in the item sold, the guarantee for lack of promised and essential quality and the other guarantees provided for by the civil code with the relative terms, forfeitures and limitations.

WHEN TO APPLY

The seller is liable to the consumer for any lack of conformity existing at the time of delivery of the Product and which becomes apparent within two years of such delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months of the date on which it was discovered.

Unless proven otherwise, it is presumed that any lack of conformity that becomes apparent within six months of delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or the nature of the lack of conformity. Starting from the seventh month following delivery of the Product, the burden of proof will be on the consumer to prove that the lack of conformity already existed at the time of delivery of the Product.

In order to benefit from the Legal Guarantee, the user must first provide proof of the date of purchase and delivery of the goods. It is therefore advisable for the user, for the purposes of such proof, to keep the purchase invoice, which Condizionati sends to him, or any other document that can certify the date of purchase (for example the credit card statement) and the date of delivery.

WHAT IS A LACK OF CONFORMITY?

There is a lack of conformity when the purchased good:

- it is not suitable for the use for which goods of the same type are normally used;
- does not conform to the description given by the seller and does not possess the qualities of the good that the seller presented to the consumer as a sample or model;
- does not have the usual qualities and performances of a good of the same type, which the consumer can reasonably expect, also taking into account the declarations made in advertising or on labelling;
- is not suitable for the particular use intended by the consumer and which was brought to the attention of the seller by the latter at the time of conclusion of the contract and which the seller accepted.

Therefore, any faults or malfunctions or defects of any other kind caused by accidental events or by the user's responsibility or by use of the Product that is not compliant with its intended use and/or with what is provided for in the technical documentation attached to the Product, where applicable, or in the instructions for use relating to the same, are excluded from the scope of the Legal Guarantee.

REMEDIES AVAILABLE TO THE USER

In the event of a lack of conformity duly reported within the terms, the user has the right:

- primarily, to the free repair or replacement of the goods, at his choice, unless the requested remedy is objectively impossible or excessively onerous compared to the other and, therefore, in the specific case, considering the type of sale, to the replacement, where this is possible in relation to the number of copies still available for sale;
- secondarily (i.e. in the case in which the repair or replacement is impossible or excessively onerous or the repair or replacement has not been carried out within an appropriate time frame or the repair or replacement previously carried out has caused significant inconvenience to the consumer) to the reduction of the price or to the termination of the contract, at his choice.

The remedy sought is excessively onerous if it imposes unreasonable costs on the seller in comparison with alternative remedies that can be pursued, taking into account (i) the value that the good would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy can be pursued without significant inconvenience for the consumer.

WHAT TO DO IN THE PRESENCE OF A DEFECT OF CONFORMITY

In the event that a Product purchased on the Site, during the period of validity of the Legal Guarantee, shows what could be a lack of conformity, the user must contact Customer Service, at the addresses and in the manner indicated in art. 14. Condizionati will promptly respond to the communication of the alleged lack of conformity and will indicate to the user the specific procedure to follow, also to agree on the methods of shipping the goods, also taking into account the product category to which the Product belongs and/or the defect reported.

REFUND OR REDUCTION AS A RESULT OF THE APPLICATION OF THE LEGAL GUARANTEE

In the event of termination of the contract, Condizionati will refund the user the total amount paid, consisting of the purchase price of the Product, shipping costs and any other additional costs. In the event of a price reduction, Condizionati will refund the amount of the reduction, previously agreed with the user. Alternatively, the user may choose to receive a purchase voucher, spendable on the Site, of a value equivalent to the amount of the refund or, respectively, the reduction to which he is entitled.

The amount of the refund or reduction will be communicated to the user via email and credited to the payment method or solution used by the user for the purchase.

Condizionati is not responsible for any damages of any nature whatsoever resulting from the use of the Product in an improper manner and/or not in accordance with the instructions provided by the manufacturer, as well as in the event of damages resulting from fortuitous events or force majeure.

14. Manufacturer's Conventional Warranty

14.1 The Products sold on the Site may, depending on their nature, be covered by a conventional guarantee provided by the manufacturer (Conventional Warranty). The user can assert this guarantee only against the manufacturer. The duration, the extension, including territorial, the conditions and methods of use, the types of damages/defects covered and any limitations of the Conventional Guarantee depend on the individual manufacturer and are indicated in the c.d. warranty certificate contained in the product packaging. The Conventional Warranty is voluntary in nature, does not replace, does not limit and does not prejudice or exclude the Legal Warranty.

15. Applicable law and competent court; out-of-court settlement of disputes - Alternative Dispute Resolution/Online Dispute Resolution

15.1 Contracts concluded between users of the Site and Conditional are governed by Italian law.. The application to consumer users who do not have their habitual residence in Italy of any more favourable and mandatory provisions provided for by the law of the country in which they have their habitual residence is reserved, in particular in relation to the deadline for exercising the right of withdrawal, the deadline for returning the Products, in the event of exercising such right, the methods and formalities of communication of the same and the legal guarantee of conformity.

15.2 Please remember that in the case of a consumer user, any dispute relating to the application, execution and interpretation of these General Conditions of Sale will be subject to the jurisdiction of the court of the place where the user resides or has elected domicile.

15.3 In the case of a Professional user, the Court of Turin shall have exclusive jurisdiction over any dispute relating to the application, execution and interpretation of these General Conditions of Sale.

15.4 Pursuant to art. 141-sexies, paragraph 3 of the Consumer Code, Condizionati informs the user who qualifies as a consumer pursuant to art. 3, paragraph 1, letter a) of the Consumer Code, that, in the event that he has submitted a complaint directly to Condizionati, following which it has not been possible to resolve the dispute thus arising, Condizionati will provide information regarding the Alternative Dispute Resolution body or bodies for the extrajudicial resolution of disputes relating to obligations arising from a contract concluded on the basis of these General Conditions of Sale (cc.d.. ADR bodies, as indicated in articles 141-bis and following of the Consumer Code), specifying whether or not you intend to make use of such bodies to resolve the dispute itself.

Condizionati also informs the user who has the qualification of consumer pursuant to art. 3, paragraph 1, letter a) of the Consumer Code that a European platform for the online resolution of consumer disputes has been established (c.d. ODR platform). The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr/; through the ODR platform the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online dispute resolution procedure in which he is involved.

In any case, the consumer user's right to bring the dispute arising from these General Conditions of Sale before the competent ordinary court remains intact, regardless of the outcome of the out-of-court settlement procedure for disputes relating to consumer relationships by resorting to the procedures set out in Part V, Title II-bis of the Consumer Code.

15.5 The user who resides in a member state of the European Union other than Italy, may also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the European procedure established for small claims disputes, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, fees and expenses, Euro 2,000.00. The text of the regulation is available on the websitewww.eur-lex.europa.eu.

16. Customer service and complaints

16.1 You can request information, send communications, request assistance or forward complaints by contacting Customer Service using the following methods:

Only Whatsapp text contact, +39 351 97 65 065  (Mon/Fri: 09:00 - 12:30 / 14.00 - 17:00; Sat and Sun: Closed).
Voice calls are not accepted.

Email:info@storetaps.com

Using the contact form reachable at the following address:https://storetaps.com/contattaci

16.2 Condizionati will respond to complaints submitted as soon as possible and in any case within two working days.from receipt of the same.