Right of Withdrawal

Excerpt from General Conditions of Sale
Effective from 1 November 2024

10. Right of Withdrawal

10.1 The user who is a consumer has the right to withdraw from the contract concluded with Liverani Group Srl , without having to bear costs other than those indicated in this article and without having to specify the reason, within fourteen (14) calendar days ( Withdrawal Period ). The Withdrawal Period expires after 14 days:

a) in the case of an order relating to a single Product, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the Product;

b) in the case of a Multiple Order with separate deliveries, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last Product; or

c) in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last lot or piece.

10.2. To exercise the right of withdrawal, the user must inform Liverani Group Sr..l. of his decision to withdraw, before the expiry of the Withdrawal Period.

10.3 To this end, the user can:

(a) use the standard withdrawal form ( Standard Withdrawal Form ) made available to you on the Site, via a specific link, before concluding the contract, and, in any case, via the “Right of Withdrawal” link, present on the Site and attached to the shipping confirmation email; or
(b) submit any other explicit declaration of his decision to withdraw from the contract ( Withdrawal Declaration ).

The Standard Withdrawal Form or the Withdrawal Declaration must be sent to the following email address: info@ storetaps.com

Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period falls on the user, it is in the user's interest to use a durable medium when communicating his/her withdrawal to Liverani Group Srl .

10.4 To return the Product, the user can use a carrier of his/her choice at the user's expense : in this case, the user, after having exercised the right of withdrawal in the manner indicated in this article, must return the Product to Liverani Group Srl , using a carrier of his/her choice and at his/her expense, without undue delay and in any case within 14 calendar days from the date on which he/she communicated to Liverani Group Srl his/her decision to withdraw. The deadline is respected if the user sends the Product back before the expiry of the fourteen-day period. The Product, appropriately protected and packaged, must be sent to the following address: Liverani Group Srl , corso Piave 176/D - 12051 ALBA (CN) - Italy; or the address indicated by customer service, if the weight and volume cannot be managed in the office.

The direct costs of returning the Product to Liverani Group Srl are borne by the user. The return of the Product to Liverani Group Srl is under the user's responsibility ; the Product is considered returned when it is delivered by the carrier to the indicated address.

If the user has used a discount code to purchase the Product for which he/she has exercised the right of withdrawal, the refund will be made only with reference to the sum of money actually spent by the user, and not also with regard to the value of the discount code.

10.5 If the user withdraws from the contract, Liverani Group Srl will proceed to refund the Total Amount Due paid by the user for the Product, including delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from the day on which Liverani Group Srl was informed of the user's decision to withdraw from the contract. The refund will be made using the same means of payment used by the user for the initial transaction; in any case, the user will not have to bear any costs as a consequence of such refund.

10.6 In the event of partial withdrawal, the amount of delivery costs to be returned to the user following the withdrawal will be calculated as indicated in art. 8.3 above. Except for the application of the discount on the invoice with transfer of credit, where it is necessary to return all the products of the order.

10.7 The user is solely responsible for the decrease in value of the goods resulting from handling of the Product other than that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be stored, handled and inspected with normal diligence and returned intact, complete in all its parts, in perfect working order, accompanied by all accessories and information sheets, with the identification tags, labels and disposable seal, where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free from signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories (which do not constitute autonomous Products) of the Product.

10.8 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. Liverani Group Srl will notify the user within 5 working days of receiving the Product, rejecting the request for withdrawal. The Product, if already received by Liverani Group Srl , will remain at Liverani Group Srl at the user's disposal for collection, which must take place at the user's expense and under his/her responsibility.

10.9 In the event that the Product for which the right of withdrawal has been exercised has suffered a decrease in value resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the refund amount will be reduced by an amount equal to such decrease in value. Liverani Group Srl will inform the user of the circumstance and the resulting decreased refund amount within 5 working days of receiving the Product, providing the same, in the event that the refund has already been paid, the bank details for the payment of the amount owed by the user due to the decrease in value of the Product.

10.10 In the event that, in accordance with one of the legal hypotheses, the right of withdrawal does not apply, such exclusion will be specifically and expressly communicated in the Product Sheet and, in any case, during the purchase process, before the user proceeds to transmit the order.

Download the withdrawal form